My husband signed onto Tomtom.com to purchase a European Map update for his Tom Tom XL and now we have a big fat X on our TomTom screen. The Tom Tom customer service rep had him erase the Tom Tom to get the European map to download on the XL. The download still did not work. Tried to reset the Tom Tom to original settings, but guess what that didn't work. Customer service rep and Supervisor said there was nothing they could do we were out of luck. Hello. The unit worked perfectly until we made a purchase to upgrade unit from the Tom Tom... read full review »