DON'T BELIEVE in anything customer rep says, they will say anything to get you sign-up and deny it later. They offered me a free DVR upgrade and said there would be no change in the contract, I signed up for it only to find out later that my contract got extended by one year. I could not cancel my service because of the extra one year and I was told I'll be charged $475 for early cancellation ... I even asked them to check the phone conv (since they say they usually record it), but the customer rep's say they don't have... read full review »