I needed to add minutes to my phone card and asked about a promotion that I heard on the AT&T line. NO one had any idea what to do. Several associates including department heads could help. Finally Shevan in Customer Service took the time, made some calls and got it resolved. I think at the least management should inform sales personnel at what is going on. They need to go underground like on the tv show to learn the workings of their store. read full review »