Quoted 2hours to do alignment and fit one tire, return 3 hours later to find work has not even begun, waited a further 35 minutes to speak to an assistant (there was only one other customer recieving assistance). Finally spoke to someone who tells me work is in progress, when i clearly could see my car in the parking lot. Requested my keys and left. Avoid NTB silver spring at all cost, poor customer service, poor work ethic, no clear scheduling or any sort of management on display. I also witnessed them dealing horror stories of tire blow out... read full review »