I purchased a Dell XPS 1730 laptop two years ago for work. It arrived, I unpacked it and turned it on, loaded my software and began working. About a week into owning it, I went on travel and tried to use it without plugging it in. It wouldn't start. I checked the battery and it was at zero charge. I let it charge for a while, or so I thought...but when I returned the battery was still at zero charge and remained so. I rang customer support and they said that because it was a new purchase I would have to return the entire device... read full review »