Purchased a Blu-ray player...that was defective out of the box.Husband Called electrozone ...requesting an exchange...was told NO. That I had to call Samsung. Than a few days later I called electrozone When I continued to go over the same thing with the guy on the phone at electrozone...That I purchased the unit from electrozone and wanted an exchange...like their return/exchange policy stated...I was laughed at and told ...:You and your husband are making such a big deal about this...you only spent $196. When I asked why he wa... read full review »