This is the actual email that I sent to TWC. They refuse to budge on this matter. I am very displeased and would like to let everyone know to always read your workorder carefully because if you don't you may find yourself paying for things that you didn't order and the company refusing to credit you for them. I recently moved and transferred my service to my new address. I made arrangements to be called while at work when the tech would be arriving at my home. I received a call and rushed right over to meet him. I asked him to... read full review »