I worked for Sears as a call center operator. If you call in for customer service, say to schedule a service appointment or just to ask a question about an appliance you purchased, whoever you're talking to is trained to try to sell you a protection agreement. This is how it works. You call in because of a problem with your washer. I pull up your account and what I'm trained to do is not necessarily solve your problem- I might transfer you across the room to the service department if you need a service call, but first I'll... read full review »

I worked for Sears as a call center operator. If you call in for customer service, say to schedule a service appointment or just to ask a question about an appliance you purchased, whoever you're talking to is trained to try to sell you a protection agreement. This is how it works. You call in because of a problem with your washer. I pull up your account and what I'm trained to do is not necessarily solve your problem- I might transfer you across the room to the service department if you need a service call, but first I'll... read full review »

We bank at Woodforest in High Point, NC. I have not had a bad experience with them and wonder if these problems I've read about are specific to certain branches that might not be well-run due to branch managers. I found this site yesterday after we accidentally overdrew our account. My husband and I both put exactly $15.00 worth of gas in our car on two different days- neither of us knew the other had made the purchase on our debit card. I keep track of our account, so when I saw that the $15.00 charge had gone through, I assumed... read full review »