My husband and I had this company come out to put a runner on our stairs...what a nightmare! I am now arguing with them in an attempt to get a refund. Their service was awful, and the installation was terrible. The installation was done on May 26, 2010, and it is already fraying and coming off of the stairs. They were supposed to come fix it this week, and they did not show up or call me. The customer service was awful, and the installation was awful. I am now seeking legal help to see if I can get a full refund because they told me they will... read full review »