The complaints listed against Ingenious Designs/HSN are totally inaccurate. All products that are sold on HSN or in retail from that company carry a warranty. The length of that warranty varies, however product can and will be repaired or replaced if it is properly returned. The customer service dept. is available Monday - Friday from 9AM-5PM EST and anyone who has a problem with their product can call and have it picked up at no cost to themselves and replaced. read full review »