I purchased a 3 year platinum warranty January 24, 2006 valued at $599.99. My TV started having problems on November 12, 2008. I was successful on getting a claim number and speak to the TV department for repairs. After the conversation with Michelle, I have not able to reach a live person. So, started to e-mail/fax on what the status was on a repair tech to diagnose the TV. Two days after, the phone was busy and could not get through to anyone. I then went on the website and the only way to contact them was [email protected]. I finally... read full review »