My house burned down in january 2010. My insurance paid me a sum less than my mortgage. I gave this money to Wells Fargo to pay toward my mortgage. They put it in a "restricted escrow" account and did not apply it to my loan. I told them - repeatedly - that I was getting a new loan to pay off the remaining balance (34000) and to rebuild, therefore I needed that money to go toward the balance not sit in limbo land! They refuse to apply this money until the remaining balance is paid. The new loan will not close until the true balance i... read full review »