Its very simple, i run a small business in michigan, have mulitiply offices, with lost of equip. switched from dell to hp, and found hp wont stand behind there products, they will totally make your life and employees life miaserable, tie them up for hours before they will take there defecttive products back and stand behind them...uncle...back to dell for me, all hp equipment leaving all my offices, in this day and age, if your not willing to stand up and back your products, your going to run yourself into the ground...i wish hp the best, but not in my offices anymore... read full review »