Short and sweet. Avoid Gene at ALL costs. This guy just wants to make the sale, then he's out of there. Our concerns, priorities and desires were IGNORED completely by this schmoozy, unresponsive salesman. Let the ball drop again and again - drawn out for months, then left us with a bundle of issues and appliances that did not address our requests. Long story short - we are stuck for the next 15 years with a load of appliances that did not fit our criteria. ENORMOUSLY DISAPPOINTING. We'll be living with Gene's lack of interest in our experience for years to come. read full review »