I have been a reward customer for 8 years. Over the year, my number has worn off of my card. I have children and purchase quite a few shoes. I experience frequent frustration of the employees not being able to identify my account. My name is wrong, as is the phone number, but when I call there is always a LONG LONG wait. Finally, after many visits of not getting reward points, the guy at the register found me. He wrote the number on the back and told me to call customer service and consolidate the no less than two accounts I now have. I... read full review »