Have had 3 different Blackberry and all of them had problems with the ball. This last one is a Blackberry Bold is a refurbished phone provided by AT&T . The 90 day warranty has expired and when i spoke with them, all they want to do is sell me a new phone at $200.00 or get an iPhone at 399.00 plus sign a new contract. Besides being transferred from department to department where no one can help you. Customer service is terrible. As soon as another company gets the iPhone, I am sure AT&T will lose a lot of customers. I have been with AT&T for several years. read full review »