Below is a letter I have sent to the President of USAA: General Robles: I see the thriving organization you have become, I once was proud to be a 25-year member, now I cannot wait to get away from my association with you. I did trust USAA and USAA Federal Savings Bank betrayed that trust, TWICE now. I refuse to retreat here and I am taking a stand, either with direct correspondence with you or via the media. I tried using the chain of command but that chain is broken; your subordinates appear to be unaccountable and or... read full review »