USER REVIEWS (embeau)

43 reviews

Castle Rock Security

meg beauchamp July 19, 2010

I swear it has kept me up at night fuming at how they duped me. They clearly know what they are doing. I have written Mark S. Kirk, an Illinois congressman, (707 SKokie Blvd, Sutie 350, Northbrook, IL 60062) and he forwarded my info to the Attorney General of Illinois. I would encourage anyone to write him as well, because the more letters they get, the more this company will have to answer to the AG about. I also wrote my congressman, the BBB and the state rep of that district in Illinois. Sadly, I did not even enroll with castlerock initially-they bought my contract from another alarm company. This company is a scam waiting to happen to you. read full review »

Filled under: Home & Garden Location: United States

43 reviews

Castle Rock Security

meg beauchamp June 23, 2010

I had a three year contract that expired June 23, 2010. I called in March to cancel and was told that I had to wait until the expiration of my contract. (not told that I had to cancel 30 days out or auto renew occured.) I called again on June 12 th to obtain address to mail cancellation letter and was told that due to the fact that I had not cancelled thirty days out, my contract was renewed for one year. I was intentionally mislead in the March phone conversation to ensure that I would miss the "deadline". This is one of those... read full review »

Filled under: Home & Garden Location: United States