I used to think I had it bad with time warner. Well directv has gone far past that. I have been with them a year now and I can't recall one month where my bill has been the same. We don't order movies or do anything on demand. Their customer service is horrible. I'm on hold with them right now waiting for a manager and it's already been 10 minutes. I have never in my entire life dealt with such incompetent people. They are liars and will say anything. I am so upset that I can't get out of this contract. DON'T EVER USE DIRECT TV. read full review »