Contacted Hampton bay via their website, was chatting w service rep "Dullys" who was located in FL. Many messages sent back & forth, he then said send in warranty card, w copy of receipt to recieve replacement of missing & damaged parts in SEVEN DAYS. Now it has been over EIGHT WEEKS & no one responds to emails [third notice there] NOTHING What is happening w this company? HORRIBLE customer service = NONE read full review »