in May 2010, I arranged to rent a vacation cabin from Roy Howard in December 2010, and made a deposit. No contract or terms were provided. Soon after I had to cancel my reservation, and requested a refund of my deposit. Howard did not reply to more than 6 email messages sent over a period of 6 weeks, including additional messages sent through the Homeaway site. Finally Homeaway was able to intervene directly and get a reply, at which time Howard announced that his policy was "no refunds" because he had done so much "work"... read full review »