When we went into the Overland Park store, we went to pay for towels, and were told the register was closed... it was 5:00 PM. we had to walk clear across the store to purchase t hese towels. There is a real sparse of employees to help you at this store and those that are there are not friendly or appreciative of business. We seldom go to Sears or Sears Grand because of the lack of customer service or care. Shame on Sears for letting this happen to this old icon of the retail industry in America... read full review »