I went on vacation to Pigeon Forge, TN and tried Redbox (for the first time) at a Krogers. We returned the movie the next day. I subsequently got a charge for 5 nights. We were actually back in FL so it was impossible for us to have been late returning the movie. Anyway, they gave me a credit but the line level customer service was not good (the Supervisor was better). Just note, there is a flaw with the machines. Be careful. I doubt I will use Redbox again. read full review »