I elderly parents have been trying to get Sears to repair or replace their centeral air and heat unit for 3 weeks. At one time the technicians were at their house everyday for a week. It seems the right hand doesn't know what the right hand is doing and one area blames another area. Their technicians don't know anything about repairing centrals. They told my parents it would have to be completely broken in order to know what is wrong, no that wasn't the case either. Now it is completely broken and the still have no idea. My... read full review »