I have been charged for Itemized deductions but I have chosen standard deductions. I need to get refund of 160 $. I called several times but no one picked up the phone for 2 months. At last one day someone from the customer care lifted the call and asked me to put a message through "Notify Escalated Issues" and asked me to drop a mail to Ravi Shankar who is in-charge of Tax returns. When I escalated this issue, I got the below reply from Ravi Shankar. "Dear Taxpayer-- The reversal request is forwarded to the finance dept and... read full review »