I was in an accident and was looking to go home to the UK earlier than my purchased ticket indicated, so I called KLM in the US. As my ticket wasn't refundable or changeable, I was told I might get a change for $250; I gave the person my credit card information and he said he'd give it to a supervisor for consideration. I even EMAILED him medical records of my condition. He said not to worry, I'd get home. Imagine my surprise when my credit card was charged almost EIGHTEEN HUNDRED Dollars - without a call or email from the... read full review »