I was originally supposed to fly out of MSP on flight 2051 on 6/17/2010. Unfortunately, you downgraded that flight and left 27 people stranded. I flew out instead to LAX. The person who originally handled the flight change screwed it up entirely. I only learned this when I went to double-check to see if my bag had been transferred. It was then I learned that the first individual had not bothered to actually put me onto the new flight, which of course, meant my bag was on it's merry way to Las Vega... read full review »