Below is the e-mail describing my experience that I sent to DSM. I was just hoping to let someone know about my experience at Dave Smith. Back in February of this year I started shopping for a 2010 Terrain. I had spoken with several dealers including DSM. I chose DSM because my salesman—JD Coseo “promised” and “swore” to me that I would get between Kelly Blue Book and NADA guides for my trade in and went on to state that “we always average the two to come with the trade in”. The other GMC dealer... read full review »