I recently started using Magic Jack and personally I like it but I don't like the customer service chat. If people follow the instructions and use a fairly new phone as well as get the upgrades (available on their website) if needed and their internet service provider and computer are pretty good then there are no problems. I have to admit for myself I did have to contact customer service because they billed my Debit Card right away when I thought there was a free month but that was my fault for not using a credit card which they were... read full review »