I used their website to go from the 450 min. plan to the unlimited. While I was on there, I checked my bill. I had $80 in overage charges. Which I knew I went over my minutes, so, my next bill was going to be about $200. A week later (yesterday) I had everything shut off for a $900 phone bill. When I called in, they told me I never changed my plan. They don't have any records. They needed the confirmation number, well, I can't find that email now. I kept going through supervisors, until one said they would refund me 25%, but, no... read full review »