WORST COMPANY EVER! Customer service is appaling. On hold for three hours total and still have not been able to speak with a supervisor. Bought a straight talk phone for my daughter and a pre-paid plan for three months. The phone immeditely broke. Straight talk agreed to replace it when I sent back broken phone. I paid for unlimited service for the entire time the phone was out of commission - about 12 days. They REFUSED to add twelve days of service to the service I had purchased so I essentially paid for a service I could not use. I will file a complaint with consumer reports. I am sorry I ever became involved with the UNETHICAL company. read full review »