I purchased a trampoline for my kids in June 2010. The color of the trampoline enclosure was different than what was pictured. The pads did not match the enclosure. Customer Service would not call me back and only responded by email. They refused to work with me and do an even exchange for the pads in the color that I wanted, but instead wanted to charge me a restocking fee of 25% or charge me for new pads in the color that I wanted. This is after I put in 3 phone calls for someone to call me back and several emails later. This is the worst company that I have ever dealt with on the internet. I DON'T recommend! read full review »