Back in October of 2008 I received a letter stating that "As a valued customer we are rewarding you with a FREE upgrade to Qwest Connect Platinum for 12 months!" Go ahead and sign up for the alleged 'free' upgrade and what does this valued customer get? 3 1/2 months of inordinate fees, multiple phone calls trying to rectify the errors, and no answers other than 'it will be corrected next bill. Oh, in the meantime, pay your bill so it doesn't get sent to collection.” The first month after our... read full review »