We had chosen unlimited texting for $20 month and were under the impression that this was a regular top up just as when our balance went too low. However, news to us, You have to manually go in every month and redo the unlimited option or they charge you per text. I had $80 extra charges that no one at the virgin mobile could care less about. They said we should just have know and it was our bad and were very rude when I asked for a refund and for them to just charge us the $20 instead. Rudest people on earth and really got pissed when I asked to speak to an American. read full review »