I was traveling from Boston to Sanfransisco... They tore my bad instead of unzipping it, also cut the strap that holds the bad around, stole my shoes and clothes. When I requested to speak with a manager one was not provided. I was bluntly told it happens and that they could give me a discount off my next trip... This is the worst airline to deal with. Please find money and pay the extra for a better service. read full review »