The LCD screen of my three month old HTC Eris failed internally (a big crack developed across the screen...NOT the outer glass screen, but the internal LCD display). No, the phone was never dropped or subjected to physical abuse. The phone was always used with a slip-on rubber protective case. Verizon claims that the failure was due to my having carried the phone in my pocket (I often carried the phone in the front pocket of my cargo shorts...but NO, the phone was NOT broken when sitting down). Verizon claims that the phone overheated in my... read full review »