I sent my laptop in for repair because the right loudspeaker stopped working. When I receive it back, it looked like the bezel and screen had been placed on a dirty bench and then wiped with a dirty rag. There were scratches all over the bezel and one 3 inch vertical scratch on the screen. The laptop was in pristine condition before sending it into HP. When I contacted HP to escalate about the damage, I got a case manager that needed soft skills training. He said the only thing that could be done was to send it back in to repair the damage... read full review »