The information on fees for preventive maintenance was quoted at the time of scheduling service. There was no mention of labor fees being added to the amount. I had four appliances that I wanted to have checked, if the correct information had been received I would have just scheduled service for the refrigerator only. The customer service reps seemed impatient with questions, as if pressed for time. The two service technicians that provided service did so in a timely and efficient manner. read full review »