This is the first and last time I fly Alaska air. I usually fly Southwest and would highly recommend any one who has the choice stick with Southwest air. The employees were very rude from start to finish, even the customer care representative when I called to complain( which accomplished nothing). First off when I booked the web site said first bag checked free additional $15. At check in all bags were $20.00. The attendant at computer check said she is hearing this alot, although the customer rep assured me this has been their policy for over... read full review »