I am an 10+yr ATT customer service employee. The only thing management cares about is revenue. They don't care about customers. They care even less about their employees. Everyday we are told to do more & do it faster. They are calling representatives in to write them up about how often they use the bathroom! Sorry but we have to take call after call, keep them under a specified amount of minutes, be verbally abused by customers while keeping our cool, & sell something before the call is over. AND THEN COMPANY IS ANGRY BECAUSE OF... read full review »