Canceled internet service over the phone initially in mid-may. Later canceled tv service over phone and returned equipment on May 18. Was told I would receive a $166 refund in 3-5 weeks. Called 888-get-charter to verify. at this time told I no refund issued until residence physically disconnect june 8. I asked if I may have an earlier date. Scheduled it for may 28. Now the wait begins &it's 4-6 week I have called 888-get-charter at least 6 times told it was processed 6-16-2010. Would be mailed in 6-8 weeks from processing date. today... read full review »