I purchased a Breville esspresso machine (Cafe Roma) in 2008. I emailed the company on 7/1/2010 to get a new part. It took them 3 days to finally answer me. When I ordered the part and paid with my credit, it showed up in my bank account, but I never received a confirmation from Breville. 4 days later they said they never received the order. I sent them a copy of the transaction. They said call. NO ONE EVER answers the phone when you call. They tell you to leave a call back number and THEY NEVER CALL YOU BACK. This company has the WORSE... read full review »