On the 2nd of January, 2006, I began calling customer service to tell them that the sofa set was defective. The loveseat came unraveled at the top seam and has a 12" gap with filling exposed, other threads about to unravel. The sofa has one cushion seat with lighter, discolored fabric, the cushion seat and back are buckled with bad wrinkling of the fabric. The seat is about 1 and a half inches lower thsn the adjoining seat cushion due to the collapse of filling. In spite of leaving repeated messages for customer service to return my call... read full review »