Returned a movie to a different RedBox, they showed was not returned an charged me $25. Two days later my wife got charged $50 for two movies the did not show returned at the same machine. The customer service people insist there is no way whatsoever the machine could have an error. I recommended a physical inventory, but they insist the machine could never ever make a mistake. They insinuated we kept the movies, and only refunded half of one of the $25 fees. I am going to BBB next, then Attorney General after that. DO NOT USE REDBOX, they rip you off! read full review »