Even tho pondsupply's website makes lofty claims about its customer service and shipping, it means nothing, b/c once you place your order it's in the hands of lg leasing. dial the 800 number on the website and you'll go to lg leasing who can't even access your order with the order number you were assigned. two weeks after i ordered a $75 pond filter with fast, guaranteed service i called, went thru the above confusion and was told it had left the building "yesterday." later that same day the charge appeared on my... read full review »