I restarted my plan as I usally do each month with texting included. Well texting did not show on my phone so I could not receive texting or send texting. I contacted virgin mobile, they said it could take up to 75 hours to fix. No one calls and days later and contacting them regularly they still say they have a work order ticket. 10 days later same problem no texting. Its like paying for service but you dont get it. Was a good company but now problems seem to overide the cheap service. cheap service cheap customer care. read full review »