First thing I cant believe that a company like Amazon.com would hire people who cant speak English for telephone support for customer service. They also cant give information about packages they order. You are better to go to the direct merchants sight than to deal with Amazon.com . They are very Rude and can never give a direct answerer they are terrible If I was a consumer wanting to purchase anything I would not recommend Amazon.com you are much better off going to the direct store . I give Amazon a Failing grade for customer service F- I... read full review »