On 01/25/07 was on phone with tech support with monitor problems. They advised my monitor was dying and needed to order new one. I advised that I had 3 year TotalOne coverage. They could not find my warranty information. I was advised to call Customer Support Line and get this straightened out. On 01/26/07 Kristen Kirk handled my call and updated warranty. She sent me an e-mail confirming this coverage and advised me to contact tech support for my monitor. On 01/27/07 I was speaking with tech support and advised the warranty info. could not be... read full review »