I received a confirmation of payment after paying my bill on time. today (a week later) they contact me telling me that i entered an invalid account number and have now charged me a late fee, a payment dishonored fee, and an additional fee for paying again over the phone. I have a copy of the confirmation of payment showing that the last four digits i entered were correct but they're unable to tell me what the first three digits i entered were in order to verify that their claim is true. i find it hard to believe that i entered my account number incorrectly as it is only 7 digits long and i've had the same account number for 20 years. read full review »