They booked me a room, charged, and sent a confirmation for a room during one of SF's busiest weekends - Lovefest weekend. I showed up at the hotel and they didn't have my reservation and were completely booked. I called GTA and they said they would be happy to refund my money. That did not help at all since I had two rooms booked and family in from out of town. The customer service rep told me to ask the front desk person to find me another room somewhere in the city. I told the rep that wasn't their job and that they... read full review »